Complimentary DHL Express shipping with every order. Fast, safe, secure.

Estimated Despatch & Delivery Times*

UK & ROI: Next working day despatch (or same day if before 3 pm GMT). 1–2 working days delivery.

EU / Europe: Next working day despatch. 2–3 working days delivery.

Rest of World / International: Next working day despatch. 3–7 working days delivery (varies by country).

*These are estimates and subject to customs clearance delays, holidays, and local courier performance.

Tracking Your Order

• Once your order is shipped, you’ll receive an email and/or SMS (where applicable) with your DHL tracking number.

• You can use that number to follow the progress of your delivery on the DHL website or via their mobile app.

• Please allow up to 24 hours for tracking updates to appear.

Duties, Taxes & Import Fees

For international orders, please be aware:

• Import duties, customs fees, VAT, and handling charges may apply depending on your country.

• These are governed by your local authorities and the buyer is responsible for paying them.

• BC Global Sports Ltd / BC Boots UK cannot predict or absorb these costs.

Address Accuracy & Delivery Issues

• Please ensure the shipping address you provide is complete and accurate (name, street, number, postal code, etc.).

• We cannot be held responsible for delays or misdelivery due to wrong or incomplete addresses.

• If DHL returns a package to us due to failed delivery (wrong address, refusal, etc.), you may be charged the cost of re-shipment.

Lost or Damaged Packages

• If your package is lost or arrives damaged, notify us within 48 hours of delivery (or expected delivery date).

• Send photos of the damaged item and packaging plus your order number.

• We’ll liaise with DHL and aim to resolve the issue — either by resending or refunding, subject to investigation.

Multiple Items & Split Shipments

• If your order contains multiple items, they may ship separately depending on availability or warehouse location.

• You’ll receive separate tracking numbers in that case.

Changes or Cancellations

• If you need to change your address or cancel your order, please contact us immediately.

• Once dispatched, we may not be able to stop or reroute the delivery.

Our Shipping Partner

We partner with DHL Express, a trusted international courier known for speed, reliability, and global coverage.

Contact & Support

If you have questions about shipping or your order, reach out:

• Email: info@bcbootsuk.com

• Get in touch via our Contact Page

• Provide your order number, tracking number, and details so we can help you faster.